Before an agreement
Sending an enquiry creates no purchase obligation and incurs no project fee.
Project terms
Before paying, review the written agreement for deposit terms, milestone payments, cancellation conditions, and refund eligibility. No payment is collected through this website.
Requesting cancellation
Email support@ambernood.site with your name, project reference, and cancellation request. We will review the project stage and relevant agreement and explain any amount due or refund owed.
Work and committed costs
Completed work and non-recoverable third-party commitments may remain payable where agreed and lawful. Unused prepaid amounts are handled according to the project agreement and applicable rights. Refunds are not automatically excluded.
Refund processing
Where a refund is approved, the amount, method, and expected processing time will be confirmed in writing. Payment provider processing times may vary.
Service concerns
If you believe the delivered work does not meet the agreed scope, contact us with the relevant details so the issue can be reviewed against the agreement.
Statutory rights
This policy does not limit cancellation, refund, or other rights that apply by law.